Privacy Policy of jz168

1. Introduction

Welcome to jz168, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting your privacy and handling your personal information with transparency, care, and integrity. This Privacy Policy explains what data we collect from you, why we collect it, how we use it, and the rights you have over your own information.

By accessing or using the jz168 platform — including our website, mobile interface, games, sports betting, live casino features, and customer support — you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

2. Information We Collect

We collect information in two primary ways: information you provide to us directly, and information we collect automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and gender — collected during account registration to verify your identity and confirm you meet the 21+ age requirement.
• Contact details including your email address and phone number, used for account communications, support, and important account notifications.
• Residential address details, which may include city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, etc.) and postal information, required for identity verification and compliance purposes.
• Government-issued identification documents (such as NID or passport), submitted for Know Your Customer (KYC) verification as required by responsible gaming standards.
• Payment and transaction information such as bKash mobile number, Nagad account reference, Rocket number, Upay details, and card-type indicators for Visa or Mastercard transactions.

Information Collected Automatically

• Device and browser data including your IP address, device type (Android or iOS), browser version, operating system, and screen resolution — used to optimise your experience on our platform.
• Session and usage data including pages visited, games played, betting history, session duration, and click-path data — used to improve platform performance and personalise your experience.
• Cookies and similar tracking technologies — see Section 6 for full details on how we use cookies and your options to manage them.

3. How We Use Your Information

jz168 uses the information we collect for the following specific, legitimate purposes only:

• Account creation, verification, and management — to register your account, verify your identity, process your KYC documentation, and maintain your account in good standing.
• Processing deposits and withdrawals — to securely facilitate transactions through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records.
• Delivering and improving our services — to provide you with access to cricket betting, live casino, slots, fishing games, and all other platform features, and to continuously improve these services based on your usage patterns.
• Customer support and communications — to respond to your queries, resolve disputes, send transactional notifications, and communicate important platform updates to you.
• Responsible gaming monitoring — to detect and respond to signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and fulfil our duty of care to players in Bangladesh.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other illegal activities on the platform.

4. Sharing Your Information

jz168 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share your data in the limited circumstances described below:

• Service providers and technology partners who assist us in operating the platform — such as payment processors, KYC verification services, game content providers (e.g. Pragmatic Play, Evolution Gaming, Spribe), fraud-detection vendors, and cloud infrastructure providers. These partners are contractually bound to use your data solely to provide services to jz168 and may not use it for any other purpose.
• Legal and regulatory obligations — we may disclose your information to competent authorities when required by applicable law, court order, or regulatory directive, and to the extent strictly necessary to comply with such obligations.
• Business transfers — in the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

In all other cases, your personal data remains strictly within jz168 and is not disclosed to any external party without your explicit prior consent.

5. Payment Data and Financial Security

jz168 uses SSL encryption on all pages that handle financial and personal information. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, your payment credentials are transmitted through encrypted channels and are never stored on our primary servers in their raw form. Card-based transactions via Visa or Mastercard are processed through certified payment gateways that adhere to strict data-security standards.

We do not store your full card number, CVV, or mobile banking PIN on our systems at any time. All financial records are retained only for the legally required period and are subject to access controls that restrict visibility to authorised personnel only.

6. Cookies and Tracking Technologies

jz168 uses cookies and similar tracking technologies to operate the platform effectively and provide you with a personalised experience. Cookies are small text files stored on your device when you visit our site. We use three categories of cookies:

• Essential cookies — strictly necessary for the platform to function. These enable core features such as session management, login state, and security. They cannot be disabled without breaking the service.
• Functional cookies — used to remember your preferences, language settings, and previous gameplay choices so we can provide a more convenient, consistent experience on every visit.
• Analytics cookies — used to understand how users interact with jz168, which pages are most visited, and where technical improvements are needed. This data is aggregated and anonymised and does not identify you personally.

You may manage or delete cookies through your browser settings at any time. Please be aware that disabling essential cookies may affect the functionality of the jz168 platform, including your ability to log in and place bets.

7. Data Retention

jz168 retains your personal information for as long as your account is active and for such additional periods as required to fulfil the purposes described in this policy — including financial record-keeping obligations, fraud prevention, dispute resolution, and applicable legal requirements. When your data is no longer needed, we apply secure deletion or anonymisation procedures to ensure it cannot be recovered or associated with your identity. Upon verifiable account closure request, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law.

8. Your Rights

As a user of jz168, you have the following rights in respect of your personal data:

• Right of access — you may request a copy of the personal data we hold about you at any time. We will respond within a reasonable period and provide information in a clear, accessible format.
• Right of rectification — if you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You may also update basic account information directly through your account profile.
• Right of erasure — in certain circumstances you may request the deletion of your personal data. We will honour this request where we are not legally required to retain the information. Note that verified KYC documents and financial transaction records may be subject to mandatory retention periods.
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. To exercise any of these rights, contact our support team at [email protected].

We will acknowledge your request promptly and aim to resolve it within 30 days. In complex cases we may extend this period, in which case we will notify you of the delay and provide an estimated resolution date.

9. Age Restriction

jz168 is an adult-only gambling platform. Our services are strictly reserved for players aged 21 and above. We do not knowingly collect or process personal data from any individual under 21 years of age. If we become aware that a user under 21 has registered, we will immediately suspend the account, void all associated transactions, and delete the user's personal data from our systems. If you are a parent or guardian and believe a minor has registered with jz168, please contact us at [email protected] so we can take immediate corrective action.

10. Third-Party Services

The jz168 platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming to deliver our full library of casino games and sports betting products. These providers may operate their own data collection practices within their game environments. jz168 selects only established, reputable providers and requires that all third-party integrations comply with data-protection standards consistent with this Privacy Policy. We are not responsible for the independent privacy practices of providers who operate software on our platform, and we encourage you to review their respective privacy notices where available.

11. Changes to This Privacy Policy

jz168 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of jz168 after any such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jz168 handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and professionally.

Email: [email protected]